Hellion Online Media

IT services from Bad Harzburg

Personal, reliable, fair – your contact for web, IT, and server solutions.

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© 2026 Hellion Online Media – Florian Wathling

Small business pursuant to § 19 UStG (German VAT Act) – no VAT charged.

Frequently Asked Questions

Answers to the most common questions about my IT services.

How does a project work with you?

Every project starts with a free initial consultation where I discuss your requirements and goals with you. You then receive a customized quote with a transparent price breakdown. Once you confirm the order, I begin implementation and keep you regularly updated on progress. Before launch, there is a feedback round where you can request changes. The project only goes live when you are satisfied.

How much does a website cost?

The cost depends on the scope and complexity of the project. A simple website with a few pages starts from 300 EUR. More extensive projects with custom features or multilingual support are priced accordingly. You always receive a detailed quote before work begins — no hidden costs. You can find an overview of starting prices on the services page.

How long does it take to create a website?

A simple website with a few pages is typically completed within 2–4 weeks. For more extensive projects with custom features or multilingual setup, you should plan for 6–10 weeks. The exact timeline also depends on how quickly content and feedback come from your side. During the initial consultation, I will give you a realistic estimate for your specific project.

What do you need from me to get started?

Ideally, you should have the following ready: texts and content for your pages (or at least bullet points), images and your logo in the highest resolution possible, login credentials for existing domains or hosting accounts (if applicable), and a rough idea of how you want your website to look. If you don't have everything prepared yet, that's no problem — I'm happy to help you put things together.

Do you also handle hosting and domain setup?

Yes, I offer a complete service. From domain registration to web hosting setup and SSL encryption — you don't have to worry about a thing. I set up everything for you and ensure that your website is securely and reliably accessible. Monthly hosting costs are transparent and fairly calculated.

Can I edit my website myself later?

That depends on the chosen technology. For websites built on content management systems, you can independently update texts and images. For custom-developed sites, I handle the maintenance for you. In any case, you receive an introduction and are not left on your own. Small changes like text adjustments are often included in the ongoing support.

Do you offer ongoing support?

Yes, and I recommend it. Websites need regular updates, security patches, and occasional adjustments. My IT support service includes technical maintenance, security updates, backups, and support for questions or issues. This way, your website is always up to date and you have a dedicated contact person.

What if I already have a website?

No problem! I analyze your existing website and honestly advise you whether a redesign is sufficient or a complete relaunch makes more sense. Often, existing content can be transferred and incorporated into a modern, faster design. A step-by-step modernization is also possible.

Do you also work with clients outside of Bad Harzburg?

Absolutely! My base is in Bad Harzburg, but I work seamlessly with clients from the entire Harz region and throughout Germany. All coordination can be done via phone, email, or video call. On-site service: In Bad Harzburg (up to 5 km) there are no travel charges. For the surrounding area / Harz region (5–25 km) I charge a flat travel fee of 10 €. Beyond that, everything is handled digitally via remote support – also with no travel charges.

What is the best way to reach you?

The easiest way is through the contact form on my website — I usually respond within one business day. Alternatively, you can reach me by email or phone. You can find my contact details on the contact page. I am available Monday through Friday.

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